Frequently Asked Self Storage Questions

With UltraStor, you don’t need to make a reservation. Though it might be better if you have one so you can save time on the move-in day.

Our unit sizes range from 25 square feet to 400 square feet. To find out the cost of each unit, kindly talk to our certified storage consultants.

Tenants will be required to purchase a fob at the time of move in. The gate access is directly linked to your fob. Simply tap on the access posts with the fob to enter and to exit. There is also a gate code linked to the fob which will allow you access in case you don’t have the fob with you.

Indoor units are protected from the elements, and they tend to have broad hallways (as well as elevators in multi-story properties). Outdoor units are typically on one level, and offer the convenience of drive-up access. For vehicle storage, we provide indoor storage.

Disc-style locks are required at our facilities for added security. We recommend that you purchase a lock on site, though you can bring your own if it meets the specification requirements. With either option, only you have the key.

There is no lease with UltraStor. We offer short-term, and long-term rentals so you are never locked into a lease. The minimum length of stay is 4 weeks.

Yes. Our system will automatically email you an invoice 1 week prior to payment due date. This feature can be disabled upon request. Plus we give you the chance to pre-authorize payment in advance by credit card or by mailing a cheque. We also accept online banking payments.

Unfortunately, our staff cannot assist you. However, we provide complimentary hand trucks and dollies for your convenience. Additionally, we can recommend a reliable mover for professional moving, though many people prefer to work with friends and family members.

Yes, we will gladly accept courier deliveries! Contact one of our storage specialists for further details. 

Yes. Your insurance is covered in the rent up to coverage of $25,000.

You can access your unit throughout all 7 days of the week, 24 hours a day.

All of our units are heated. Our outdoor units are heated to keep temperatures above freezing through the winter, which protects most household and business items from frost damage. Our indoor units are kept warmer, and might preferable if storing something especially sensitive to heat or humidity, ask our consultants what option fits your situation best.

Indoor vehicle storage is available at our Burlington and Mississauga facilities, and Caledon’s XL Premium units are purpose-built for boats, RVs, and other large vehicles. Tell us what you are storing, and we will match you to the right unit.

No, your personal vehicle insurance will be all you need in order to store. We require a photo of the insurance and ownership.

Our office hours are Monday to Friday 8:30am – 6:30pm, and Saturday and Sunday 9:00am to 5:00pm.

During access hours, our clients can use their gate code to access their storage unit. During office hours, our certified storage consultants are available to provide in-person customer services, like responding to questions, accepting rental payments, selling supplies, and other duties.

Select units at our Caledon location have access to power outlets. Contact one of our storage consultants for details.

They are generally 8 feet. Contact our storage consultants for measurement details on our premium XL units. 

Payment is always due in advance. Late fees and penalties will be incurred as per the agreement. Upon signing the Use Agreement, all terms and conditions will be fully explained.

Not a problem! Just contact one of our helpful staff members and we’ll be more than happy to answer the rest of your questions.