Think about the best experience you’ve had with a business. What made it so positive? More likely than not, it was the great customer service that you received. Empathy is an extremely important aspect of customer service because it shows your customers that you understand and care about how they are feeling.
Elle Management blogger, Paula Wilson-Stinson dives into why empathy is key to a successful business and how UltraStor secure self-storage applies the notion of empathy everyday to ensure our customers receive the best experience when using our self storage facility.
See Stinson’s article