{"id":81,"date":"2016-03-21T03:59:55","date_gmt":"2016-03-21T03:59:55","guid":{"rendered":"http:\/\/www.ultrastor.ca\/burlington\/?page_id=81"},"modified":"2026-10-15T15:01:27","modified_gmt":"2026-10-15T15:01:27","slug":"faq","status":"publish","type":"page","link":"https:\/\/ultrastor.ca\/burlington\/faq\/","title":{"rendered":"Frequently Asked Self-Storage Questions"},"content":{"rendered":"\t\t
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UltraStor storage wants its clients to know how the storage process works, so they can have an amazing self-storage experience. Here are answers to some of our most commonly asked questions!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo I need a reservation?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

With UltraStor, you don\u2019t need to make a reservation. Though it might be better if you have one so you can save time on the move-in day.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat sizes of self-storage units do you have?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

Our unit sizes range from 25 square feet to 400 square feet. To find out the cost of each unit, kindly talk to our certified storage consultants.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat kind of security does UltraStor offer?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

The facility is covered by 24\/7 digital video surveillance. Units are all individually alarmed with fob gate access and proper lighting for both inside and outside units even at night.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow does gated access work?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

Tenants will be required to purchase a fob at the time of move in. The gate access is directly linked to your fob. Simply tap on the access posts with the fob to enter and to exit. There is also a gate code linked to the fob which will allow you access in case you don’t have the fob with you.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs there any difference between indoor and outdoor units?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

Indoor units are protected from the elements, and they tend to have broad hallways (as well as elevators in multi-story properties). Outdoor units are typically on one level, and offer the convenience of drive-up access. For vehicle storage, we provide indoor storage.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDoes UltraStor provide a lock or does anyone else have a key?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

Disc-style locks are required at our facilities for added security. We recommend that you purchase a lock on site, though you can bring your own if it meets the specification requirements. With either option, only you have the key.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAm I renting the space month to month or am I on a lease?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

There is no lease with UltraStor.\u00a0We offer short-term, and long-term rentals so you are never locked into a lease. The minimum length of stay is 4 weeks.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDoes UltraStor send monthly invoices?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

Yes. Our system will automatically email you an invoice 1 week prior to payment due date. This feature can be disabled upon request. Plus we give you the chance to pre-authorize payment in advance by credit card or by mailing a cheque. We also accept online banking payments.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWill your staff help me move in to my storage unit?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

Unfortunately, our staff cannot assist you. However, we provide complimentary hand trucks and dollies for your convenience. Additionally, we can recommend a reliable mover for professional moving, though many people prefer to work with friends and family members.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWill you accept packages for me if I can\u2019t be there?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

Yes, we will gladly accept courier deliveries! Contact one of our storage specialists for further details.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tMy home insurance doesn\u2019t cover storage; do you offer insurance?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

Yes. Your insurance is covered in the rent up to coverage of $25,000.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I access my unit at night?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

You can access your unit throughout all 7 days of the week, 24 hours a day.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you have heated and unheated units?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

All of our units are heated. Our outdoor units are heated to keep temperatures above freezing through the winter, which protects most household and business items from frost damage. Our indoor units are kept warmer, and might preferable if storing something especially sensitive to heat or humidity, ask our consultants what option fits your situation best.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs vehicle storage available at every location? <\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

Indoor vehicle storage is available at our Burlington and Mississauga facilities, and Caledon’s XL Premium units are purpose-built for boats, RVs, and other large vehicles. Motorcycle storage is also available. Tell us what you are storing, and we will match you to the right unit.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo I need to purchase the insurance when storing a vehicle?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

No, your personal vehicle insurance will be all you need in order to store. We require a photo of the insurance and ownership.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat are your office hours?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

Our office hours are Monday to Friday 8:30am \u2013 6:30pm, and Saturday and Sunday 9:00am to 5:00pm.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the difference between office hours and access hours?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

During access hours, our clients can use their gate code to access their storage unit. During office hours, our certified storage consultants are available to provide in-person customer services, like responding to questions, accepting rental payments, selling supplies, and other duties.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs there power in your units?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

No. For the safety and security of all our customers, there are no power outlets in standard units.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the height of the ceilings?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

They are generally 8 feet in our main building and 10 feet in our outdoor units.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat happens if I don\u2019t pay my rent on time?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

Payment is always due in advance. Late fees and penalties will be incurred as per the agreement. Upon signing the Use Agreement, all terms and conditions will be fully explained.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat if I have a question that wasn\u2019t answered in your FAQ?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

Not a problem! Just contact one of our helpful staff members and we\u2019ll be more than happy to answer the rest of your questions.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

UltraStor storage wants its clients to know how the storage process works, so they can have an amazing self-storage experience. Here are answers to some of our most commonly asked questions! Do I need a reservation? With UltraStor, you don\u2019t need to make a reservation. Though it might be better if you have one so … <\/p>\n

Continue reading “Frequently Asked Self-Storage Questions”<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-81","page","type-page","status-publish","hentry","entry"],"acf":[],"yoast_head":"\nFrequently Asked Self-Storage Questions - UltraStor Burlington<\/title>\n<meta name=\"description\" content=\"Have questions about our storage units or facility? Check out our FAQ page to find answers to some of the most frequently asked self-storage questions.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ultrastor.ca\/burlington\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently Asked Self-Storage Questions - UltraStor Burlington\" \/>\n<meta property=\"og:description\" content=\"Have questions about our storage units or facility? Check out our FAQ page to find answers to some of the most frequently asked self-storage questions.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ultrastor.ca\/burlington\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"UltraStor Burlington\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-15T15:01:27+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Frequently Asked Self-Storage Questions - UltraStor Burlington","description":"Have questions about our storage units or facility? 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